It is critical that you make contact with us as soon as possible. Before your order has shipped, there is a still a chance we can change it (though this is not guaranteed). However, once an order has been dispatched, there is nothing we can do to retrieve it and the order cannot be cancelled.
So what are your options if your order has already shipped? You can either place another order with the correct item(s) you wanted to order, and then return the incorrectly ordered item(s) when they arrive, or you can wait until the incorrectly ordered item(s) arrive, return them, receive your refund and then place your order correctly. Both options would be processed as normal in accordance to our returns policy.
We think so! We quality check all of our items before we list them in our store and we have formed strong partnerships with selected manufacturers that only sell the highest quality items. We also publish reviews from previous customers directly on our store to help you make an informed decision. Check out the individual product reviews, in each product page, or take a look at our Happy Customers page. However, for extra peace of mind, we also offer a transparent, 100% money-back guarantee.
We will always take steps to make sure you will not be liable for taxes or customs duties, and while in almost all cases this works out well, we cannot guarantee it as we do not control the customs process in each of the countries we ship to. With respect to sales taxes / VAT, we do not collect this tax and it is each individual customer's responsibility to ensure his or her compliance with the local laws of their state or country.
For our free economy shipping, delivery to the United States generally takes around 15 days from the date of dispatch. To the rest of the world, delivery usually takes between 15 and 25 days from the date of dispatch.
Our premium express shipping takes 3-5 days anywhere in the world from the date of dispatch.
We really want to bring you the newest, hottest looks and the biggest choice and, to enable us to do this, we do not hold inventory in high-cost locations like the United States, Europe or Australia. Instead, we ship from our manufacturers' premises in Asia. Unfortunately, we are not quite Amazon (yet), so we can't get your items to you quicker, but shipping in this way allows us to offer you far greater choice than we ever could otherwise. Don't worry, your order will arrive and will still fabulous on you when it does!
You certainly can! Simply click on 'Track My Order' (also found in the 'Help' menu at the top of the page), or follow the tracking link received by email. You can also login to your account and check there.
Don't worry, this is completely normal. Unfortunately, tracking numbers aren't always issued by our system in real time, they can take a while to update. You will receive an email with your tracking number when the item is dispatched, which you can then use to track, but please don't get concerned if this takes a while to come through.
Tracking numbers don't show much in the way of meaningful information until the package arrives in your country. At that point, you'll be able to see everything. Since we dispatch from Asia, this is usually a bit of a wait, but rest assured, your tracking number will update.
You can contact us any time you like on our 'Get In Touch' page, but we'd recommend allowing up to 40 days for items shipped by free economy shipping and up to 10 days for items shipped by courier before getting in touch and asking us to look into it. If you contact us before these dates, chances are your order is still in transit.
Yes, you can. Exchanges operate like refunds, and so must also be carried out within 30 days of receipt of your item. Please note that in most instances you will be responsible for the cost of returns and your refund cannot be processed until your items have reached our manufacturer's facilities. If you need to request a return, contact us at email@example.com and we'll help you out.
Please note that shipping costs are non-refundable.
Yes, if you're not completely satisfied, you can get a refund within 30 days of receipt of your item. Please note that in most instances you will be responsible for the cost of returns and your refund cannot be processed until your items have reached our manufacturer's facilities. If you need to request a return, contact us at firstname.lastname@example.org and we'll help you out.
Please note that shipping costs are non-refundable.
If an item is being returned due to damage, then we will pay for your return. You will be required to send us evidence of the damage. If it is being returned for any other reason then you must cover the cost of all returns.
The store is headquartered in Phoenix, Arizona, United States. Our registered office address is:
Fashion Like Me c/o Track West LLC Suite 2200, Centurylink Tower 20 East Thomas Road Phoenix 85012 Arizona United States
Unfortunately, however, much as we'd love to see you, this address is not a physical store! We are an online retailer only. Don't worry though, we're staffed by real flesh-and-blood people and are very responsive and happy to help you.
Unfortunately, we don't offer live phone support at the moment - we're just a small team, around the world! One day we hope to offer phone support, but until then, we'll see you in our (very regularly monitored) inbox!
At the moment, since we're a small team with members based around the world, we don't offer live phone support. We hope to in the future, but for now, it's email/message only. Even though we're based in Phoenix, Arizona, we do not have physical offices or a physical store there, so we can't provide a phone number.
Fashion Like Me started in late 2016 to bring you the freshest, highest quality and hottest looks around. We regularly update our catalog with brand new lines, and we of course keep all of our best sellers in one place. Looking for something sparkly and special? Don't miss our Diamond Collection, featuring the most spectacular, show-stopping, jaw-dropping pieces we've ever stocked.