Our Returns Policy
Returns for Damage
We accept all returns for damaged items. Simply get in touch with us at firstname.lastname@example.org, or send us a message using the 'Contact Us' box on the bottom right of your screen, and we'll make it right.
We accept other returns on all items that are unworn and undamaged, and returned with their original packaging within 30 days of your receipt. We want you to be happy with your purchases, so if for any reason you're not satisfied, simply get in touch at email@example.com, or send us a message using the 'Help' box on the bottom right of your screen, and we'd be happy to help you with an exchange or refund.
For reasons of hygiene, we cannot accept returns of lingerie and swimwear. Due to their individual nature, we also cannot accept returns handmade items or custom made dresses.
Returns can take up to one week to process, after we receive your request with all necessary information.
Fashion Like Me is not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficient address, and under such circumstances, no refund shall be offered
Please note the following:
- With the exception of returns for damage, the customer is responsible for all return shipping costs.
- Original shipping costs are non-refundable.
- In the unlikely event that your returned order is held at customs, please be advised that your return will take longer to process.
- Sometimes, despite our best efforts, some items are out of stock. Should this happen, we will make every effort to contact you by email and/or telephone to discuss your options.
- Fashion Like Me does not guarantee that we will receive your return. We recommend that customers select trackable, insured shipping methods to ensure their return arrives.
Late or Missing Refunds:
Banks and credit card institutions can take up to 10 working days to process refunds. Usually it's much quicker than this, but if, after ten working days, you still have not received your refund, get in touch with us at firstname.lastname@example.org or drop us a note using the 'Help' box in the bottom right corner of your screen.
Order cancellations are strictly NOT accepted if the order has already shipped. If you do need to cancel your order, we recommend contacting us immediately to see if we are able to cancel before your order is shipped. This will be by exception only, and is never guaranteed, but we will do our best to help you.