The following returns policy is new and contains changes, and is valid for all orders placed from and including Monday, April 6th 2020. If your order was placed before this date, then your order is subject to our previous returns policy, which can be found here. The primary changes to this policy are:
- We can now only offer returns within 15 days of receipt of your items, rather than the 30 days that was previously the case. This is a due to restrictions placed upon us by our manufacturers.
- We now offer free and easy local returns, where you will be provided with a prepaid shipping label, for many items within the following countries: United States, United Kingdom, Canada, Australia, France, Germany, Spain and Russia. We cannot provide this service outside of these countries and we are working hard to increase the number of items in our range that are covered by free and easy local returns. Applicable products will clearly display on the product page whether free local returns are available.
- We offer exchanges or store credit in lieu of cash refunds for all returns. We do not provide cash refunds for any returns. We require photographic evidence in the event of a return for damage.
The full returns policy can be found below.
Order cancellations are strictly NOT accepted if the order has already shipped. If you do need to cancel your order, we recommend contacting us immediately to see if we are able to cancel before your order is shipped. This will be by exception only, and is never guaranteed, but we will do our best to help you.
Returns for Damage
We accept all returns for damaged items. Simply get in touch with us and we'll make it right. You will be offered an exchange or store credit. We require photographic evidence of damage and all items must be unworn, in their original condition and with all original packaging and tags in place.
We accept returns for any reason on all items that are unworn and undamaged, and returned with their original packaging and tags, within 15 days of the date of your receipt. All orders are tracked, so a delivery date will be recorded. We want you to be happy with your purchases, so if for any reason you're not satisfied, simply get in touch and we'd be happy to help you with an exchange or a refund in store credit. We do not offer cash refunds for returns.
Items Ineligible for Return
For reasons of hygiene, we cannot accept returns of lingerie and swimwear. Due to their individual nature, we also cannot accept returns of handmade items or custom made dresses. Custom-made items will state on the product page whether or not they are valid for returns.
We do not provide cash refunds. Instead, we offer exchanges and store credit. Your store credit will be applied to your account upon receipt of the returned items and will be available to spend immediately.
Returns can take up to one week to process, after we receive your request with all the necessary information.
Fashion Like Me is not responsible for any packages returned to us as refused, unclaimed, undelivered, held by customs without notification, or because of an incorrect or insufficiently provided address, and under such circumstances, no refund shall be offered. Please ensure you check your address and contact details carefully and ensure they are accurate. If there are any mistakes, please contact us as soon as possible so we can try to correct it.
With the exception of returns for damage, the customer is responsible for all return shipping costs, where applicable, with the exception of items eligible for our free and easy local returns service. In cases of damage, you will be reimbursed for your shipping costs subject to reasonable costs and proof of postage costs incurred being presented.
On many of our items we offer free local returns - you will be provided with a printable prepaid shipping label and can just drop the item off at your post office - in the following eight countries: United States, United Kingdom, Canada, Australia, France, Germany, Spain and Russia.
We are unable to provide easy local returns on items shipped to other countries. We are continually working to increase the number of items eligible for free local returns and hope to have the entire store be eligible by the end of the year. Please note that your original shipping costs are always non-refundable, but in the event of damage you will be provided with store credit to the same value as your original shipping costs.
Returns Held at Customs
In the very unlikely event that your returned order is held at customs upon return, please be advised that your return will take longer to process.
Out of Stock Items
We closely monitor our inventory levels and the website is usually updated in real time. Sometimes, however, despite our best efforts, some items are out of stock and unavailable for purchase. Should this be the case for any items on your order, we will make every effort to contact you by email and/or telephone to discuss your options. If we do not hear from you within a two week period of our first message, we will automatically refund you for the out of stock items.
Fashion Like Me does not guarantee that we will receive your returned item and is not liable for any returned items lost in transit. We recommend that customers select trackable, insured shipping methods to ensure their return arrives (note that this does not apply to items available under easy local returns).
Banks and credit card institutions can take up to 10 working days to process refunds. Usually it's much quicker than this, but if, after ten working days, you still have not received your refund, get in touch with us and we will make it right.